Policy
Returns, Cancellations & Refunds
Clear terms for every VARNINI® order.
VARNINI® follows a Made-to-Order approach, with some pieces prepared, allocated or customised according to the customer’s confirmed choice. This policy explains how cancellations, returns, product issues and refunds are handled. Your rights under applicable consumer law continue to apply.
1. Cancellations
Before your piece moves into making
If you wish to cancel an order, please contact VARNINI® as soon as possible. Where the order has not yet entered the relevant making, fabric allocation, printing, finishing or approved customisation stage, we will review whether cancellation can still be accommodated.
Any applicable cancellation treatment will be communicated in accordance with the terms accepted with your order and applicable law.
2. Made-to-Order, Fabric Stories & Customisation
When your choice shapes the order.
Made-to-Order sarees, Fabric Stories cut or prepared to a confirmed quantity, and customer-specific customisations are prepared around the details agreed with you.
Once the relevant making, cutting, allocation or customisation has begun, change-of-mind cancellation or return may no longer be available, subject to the terms confirmed with your order and applicable law.
This does not affect remedies available where a product is defective, damaged, materially different from what was confirmed or otherwise covered by applicable consumer-protection requirements.
3. If Something Is Not Right with Your Order
We will review it with care.
If your product arrives damaged in transit, with a manufacturing defect, materially different from the product/specifications confirmed with you, or incorrectly supplied, contact VARNINI® promptly with your order details, a description of the issue and clear photographs or video where useful.
For visible damage or an incorrect product, we encourage you to contact us within 48 hours of delivery where reasonably possible. This helps us review the condition of the shipment promptly and does not limit rights available under applicable law.
Once reviewed, the appropriate resolution may include correction, repair, replacement, refund or another suitable remedy, depending on the circumstances and applicable law.
4. Natural Characteristics & Product Variation
The character of the piece.
Textiles can carry subtle variations that form part of their material and printed character. Depending on the applicable product, these may include slight differences in colour appearance across screens and physical fabric, natural variations in hand or drape, and modest differences in print placement where exact placement has not been specifically confirmed.
Each concern is considered against the product information, approved specifications and quality standard applicable to the order.
5. Care, Use & Alterations
Care for the piece as intended.
Please follow the product-specific care guidance supplied with your VARNINI® piece. Where a product has been altered, treated or modified after delivery, we will consider the nature of the concern and whether it relates to the original product or to the subsequent treatment or alteration.
For any VARNINI®-arranged or expressly approved alteration, the agreed alteration terms will apply.
6. Returns & Return Shipping
When a return is approved.
If a return is required as part of an approved resolution, VARNINI® will provide the relevant return instructions. Responsibility for return shipping will depend on the reason for the return and the applicable circumstances.
Where the return relates to a confirmed defect, damage or incorrect supply for which VARNINI® is responsible, we will communicate the appropriate return arrangement as part of the resolution. Please send a product only after receiving the applicable return instructions.
7. Refunds
How approved refunds are processed.
Once a refund has been approved, VARNINI® will initiate it through the original payment method where practicable, or through another agreed method where necessary.
The time taken for the amount to appear after processing may depend on the bank, payment gateway, card network or UPI/payment provider. We will communicate the refund status where relevant.
Accepted e-commerce refund requests are processed within a reasonable period in accordance with applicable law.